Dear Sally

Thank you so much for your help. I had lots of difficulty trying to find someone to repair my mother's watch. I know it is not worth a lot but it has great sentimental value for me. I have another watch I would like you to look at that I will send to you soon.

Regards

Dear Penman

I came into your shop on Saturday to buy a gift for my friend's birthday. I had no idea you had such a large watch and jewellery range and easily found the perfect gift thanks to your friendly and helpful staff. The gift was beautifully packaged. I shall be definitely returning and recommending to friends.

Thank you

Dear Sally,

I am writing to let you know how pleased my sister was with the ring you repaired. I am sorry I asked you so many questions and you were very patient with me! It now looks just like new and the stone you supplied to replace the missing one is a good match. It was worth the wait.

Once again thank you for your excellent service.

Kind regards

Dear Penman,

Thank you for your prompt repair and service to my Vienna regulator clock. It really had not been well for some time. I am delighted to have it back, both chiming correctly and keeping excellent time.

Thanks.