Terms and Conditions

Terms & Conditions


The only information we hold on customers is that collected through the ordering/registration process or through email enquiries and is collected lawfully under the terms of the Data Protection Act 1998. If you do not wish to receive marketing materials, having once subscribed to the newsletter service, please cancel using the unsubscribe feature. We do not divulge any details of our customers to a third party and would only do so if required by law. By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.


The use of this site is governed by the policies, terms and conditions set out below. Using this site, or placing an order, indicates your acceptance of these terms and conditions. Penman Clockcare UK Ltd reserves the right to make changes to this site and these terms and conditions at any time. This does not affect your statutory rights as a consumer.
All information or materials appearing on this site, including the logos, text, site design and arrangement, graphics, icons, and images, are the property of Penman Clockcare UK Ltd. No materials from this site may be copied or reproduced in any form or by any means without prior written permission from Penman Clockcare UK Ltd. Any unauthorized use of the materials appearing on this site may violate copyright or other applicable laws and could result in prosecution. All trademarks are recognized as the property of their respective owners, whoever they may be.


Our online shopping facility uses a secure shopping cart payment system which offers the highest levels of encryption and security to ensure your transactions with us are private and protected. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Your personal information and credit card details are safe and secure and will only be used for the ordering process. We do not store this information.
We reserve the right not to supply items if order details are suspicious or fraudulent.


Orders are shipped using Royal Mail. For International Deliveries we use the International Signed for service.

Complaints Policy

In the unlikely event of a complaint, we would aim to settle matters quickly and fairly. If any complaint cannot be immediately resolved, we undertake to keep you regularly informed as to progress by email or telephone.


If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched. If you do wish to cancel your order you will need to contact us as soon as possible via phone on +44 (0)1775 714900.

Unfortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund.

When buying goods and services on the Internet, the consumer is entering a legally binding contract. As part of the Distance Selling Regulations 2000, as well as a cooling off period, you may cancel an unwanted order by informing us of this in writing any time up to seven days from the day after the day of delivery. We ask only that you pay the return insured postage otherwise a deduction will be made from the refund to cover the cost of collection.

Please note : As rings are specially ordered to a customers individual size, these cannot be taken back. We ask you, therefore, to be particularly careful when giving your ring size. This does not affect your statutory rights as a consumer.

UK law is the applicable law in any dispute.
If you cancel your order you will be refunded within 30 days of cancellation.


Promotional codes are used occasionally to offer additional discount.
We reserve the right to suspend or cancel a promotion at any time without prior notice.
The discount cannot be used in conjunction with any other offer or promotion.
Only one promotional code can be used per order.
The promotional code can redeemed on the website or by quoting your unique promotional code to one of our sales team when you phone to place your order.
The promotional code is not redeemable in our shop unless specifically stated as such.
All our usual website terms and conditions still apply to all orders placed online.

Company Information:

Penman Clockcare UK Ltd
Store address:
4-5 Pied Calf Yard
PE11 4BE

Registered address:
Albion House
32 Pinchbeck Road
Spalding, Lincs.
PE11 1QD

Directors: M. Strutt (Managing) C. Duce
Registration No. 4526958
VAT No. 759695163