FAQ

Penman

Is it a shop?

Yes we are Penman Watch & Jewellery, 4-5 Pied Calf Yard, Spalding, Lincolnshire. See the ‘About Us’ page for more information.

Are you authorised stockists?

Yes, we are authorised stockists for every brand we stock in our shop and online.

Yes, all watches come supplied in the brand packaging with all relevant instruction booklets and stamped, dated guarantee. Where available we also include the gift bag you would have received had you bought the watch or jewellery in our shop.

How to order

Is it safe to order online?

Yes, our online shopping facility uses a secure shopping cart payment system which offers the highest levels of encryption and security to ensure your transactions are protected.

I need my order tomorrow. Is that possible?

Yes, just give us a call on 01775 714900 and we will do everything we can.

How do I know my order has been accepted?

When you complete your order online you will receive an email confirming the details of your order.

Can I order by telephone?

Yes. Just call us on 01775 714900 between 9am and 5pm Mon - Fri or 9am - 4pm on Saturday and we will be able to help.

Can you supply watches or jewellery for a corporate order?

Yes. Just call us on 01775 714900 between 9am and 5pm Mon - Fri or 9am - 4pm on Saturday and we will be able to help.

Delivery

How will my order be delivered?

We use Royal Mail to deliver our parcels. Orders are despatched using Royal Mail Recorded Delivery or if next day delivery is required we use Royal Mail Special Delivery. Both formats require a signature - if you are not in, Royal Mail will leave you a card to collect the parcel from your local sorting office or rearrange delivery. See our delivery information for more details.

Can you send my order to a different address?

Yes, but please consider whether there will be anyone to sign for the parcel at the address. For example, weekend deliveries to work addresses.

Do you ship to BFPOs?

Yes.

How can I track my order?

We will provide you with a Royal Mail tracking number which can be used to track your parcel on the Royal Mail website in the track and trace section.

I haven’t received my order, what should I do?

If after checking the Royal Mail website with your tracking number you do not have any further information, then just give us a call on 01775 714900 and we will gladly help.

Can I return my order if I don't like it?

Don’t worry, you have 14 days in which to return the item as long as it is in pristine condition* (terms and conditions apply) and you can have an exchange or a full refund. Please see our returns policy for more information. Your statutory rights are not affected.

Customer Service

There is a problem with my order, what should I do?

In the unlikely event that you receive a faulty item or not what you ordered, then you can return it to us and we will gladly exchange or issue a full refund. We would also refund any return postage costs but please give us a call on 01775 714900 to let us know to expect the parcel.

What can I do if the watch bracelet is too big or too small for my wrist?

You can take it to your nearest reputable watch retailer who will be able to adjust it for you, although there may be a charge for this service. Alternatively we can do this in store if you prefer. If the watch bracelet is too small please contact us straightaway, as we will probably be able to get you extra links to make it larger. This is usually done free of charge (excluding P&P).

What happens if my watch / jewellery develops a fault?

If the watch does develop a fault which is covered by the guarantee, please follow the instructions in your booklet for return to the brand service centre. We will be happy to advise you on any aspect regarding your return. Feel free to call us for advice on 01775 714900.

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FAQ